KINCROME AUSTRALIA WARRANTY
Subject to the exclusions set out in these terms, the below products sold and marketed by Kincrome (Kincrome Products) are guaranteed against faulty workmanship and materials on terms set out below.
KINCROME provides a range of express warranty periods for the Kincrome Products it supplies, including but not limited to the following:
For KINCROME Professional Quality Tools, you can make a claim under Kincrome's express warranty for the replacement or repair of products which have faulty workmanship or materials for the ‘lifetime' of the product. 'Lifetime' of the product may vary from product to product.
For KINCROME Equipment and SUPATOOL AIR™ products you can make a claim under Kincrome's express warranty for the replacement or repair of products which have faulty workmanship or materials for 12 MONTHS from the date of purchase.
For KINCROME AIR™ products you can make a claim under Kincrome’s express warranty for the replacement or repair of products which have faulty workmanship or materials for 2 YEARS from the date of purchase. (Kincrome Air Compressors are covered under the 12 Month Warranty)
Please refer to the specific warranty document that accompanies the Kincrome Product you have purchased or contact Kincrome for further information.
The benefits conferred by these express warranties are in addition to any other rights and remedies you may have under the Australian Consumer Law and/or other applicable laws.
Each Kincrome Product is designed and manufactured for a specific purpose. Kincrome express warranties do not cover products that have been used for purposes other than for its intended use, or that is misused, abused or subjected to normal wear and tear, or products which have not been correctly maintained.
Kincrome express warranties also do not apply to the following products:
Sockets and accessories used on impact guns (not including impact sockets and accessories)
Screwdrivers not used for their intended purpose. For example as chisels or tyre levers
Ratchets that have been affected by normal wear and tear or that have been dented, grooved and broken (Repair Kits available separately)
Circlip Plier Tips
Extension Bars and Flex Handles that have had pipe applied for extra leverage or have been struck with a hammer
Storage (except where specified)
Taps and Dies
Hex / TORX®* / Tamperproof TORX®* Keys
Power Driving Bits and Impact Driver Bits
Hammers and Striking implements including Cold Chisels & Punches
Screw and Bolt Extractors
Hex / TORX®* / Tamperproof TORX®* Bits
Consumable products (including but not exclusive to: knife blades, hacksaw blades, drill bits, augers, grinding wheels, tyres, vacuum bags, nozzles, globes, LED's, batteries, fittings, springs, blades, chucks, arbors, chisels, pads / discs, stones, needles, retaining rings, jaws or any other such attachments)
Serviceable parts (including but not exclusive to: bearings, seals, filters, spark plugs, globes, belts, batteries, fluids, fittings, springs)
Castor wheels / Creeper wheels
Bolt Cutter Jaws
Electrical, Petrol, Hydraulic and Pneumatic products
Kincome express warranties also do not cover damage to or loss of items stored in any Kincrome storage boxes (such as tool boxes or vehicle storage boxes).
Defects or other faults arising from normal wear and tear, including on parts or components of the goods.
(* TORX® is a registered Trade Mark of Acument Intellectual Properties, LLC)
HOW TO MAKE A WARRANTY CLAIM:
To make a valid claim under this express warranty, you must:
a. Return the product firstly to the place of purchase or any authorised Kincrome service agent (or lastly to one of Kincrome's other addresses), with a confirmed register receipt or invoice clearly showing the date of purchase, or contact Australian Online Car Parts on (02) 4232 2181 to troubleshoot or further information; and
b. provide Kincrome any further information when requested.
You are responsible for all costs incurred by you to return the Kincrome Product to Kincrome and all other costs you incur in making a claim under this express warranty.
Before making a claim please read our Warranty information and how to care and maintain your tools.
All products must be returned to the place of purchase, any authorised Kincrome service agent or one of Kincrome's other addresses, with a confirmed register receipt or invoice clearly showing the date of purchase prior to freight. Kincrome may, at its absolute and unfettered discretion, accept any Goods submitted for return by the Purchaser and subject to any conditions Kincrome wishes to impose on such a return. No returns of the Goods will be accepted by Kincrome unless those Goods are returned unused and in a re-saleable condition.
If Kincrome agrees to accept the returned Goods from the Purchaser, the Purchaser accepts that it shall be responsible for payment of all transportation and freight costs in having the Goods returned to Kincrome.
If you make a claim under this express warranty and none of the exclusions set out above apply, Kincrome Australia Pty Ltd will at its election, repair or replace the Kincrome Product under warranty and return the repaired or replacement product to the purchaser at Kincrome's costs.
All repairs conducted on KINCROME products under this express warranty must be carried out by an authorised nationwide Kincrome service agent. Details of these authorised service agents can be found in the specific product manuals or from Kincrome on request.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you have any queries, please contact Australian Online Car Parts on (02) 4232 2181 for further information.
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