Customer Service & Online Deliveries Update - Corona Virus

Coronavirus  COVID 19

New State of Emergency Provisions

Latest Update 

In response to announcements from Federal and State Governments on 22nd March 2020, about The Government enforced shutdown of ‘non-essential’ services we can provide the following advice:

 

·         Automotive service, repair and Tools are not included in the Stage 1 shutdown.

·         Auto parts manufacturing / parts and tools supply is also not required to close.

·    

·        Currently, it is ‘business as usual’ for Australian Online Car Parts & Tools..

We are here to help.

Australian Online Car Parts is committed to the health and well being of our people, customers and community.

We value our relationship with you and we want to reassure you we remain open for business.

We have been working progressively since January so we are well prepared for our business to respond quickly to the changing conditions. 

This will ensure we can continue to seamlessly provide service to you.

 In addition to following the authorities’ guidelines, we have introduced further measures to reduce the risk to our people and the wider community.

  • We are promoting the use of hand sanitisers and correct hygiene, as well as organizing additional cleaning to ensure we are providing the safest environment we can for our Customers and Staff.

  • Australia Post and other Transport Companies are promoting contact less deliveries for your parcels to ensure your safety and continuing Health.

  • Extra stock has been sourced to ensure continuing reliability and service. 

  • All of our  stock is sanitised before dispatch to our customers.

  • Our Customer service staff are being split into shifts and are taking turns to work on and offsite to make sure all your enquiries are answered.

Thank you for your continued support during these challenging times and we hope you and your families remain healthy and safe.

Keep checking your social media and emails from us, we will advise if the situation changes.

Stay healthy, positive and safe.  

Kind Regards

Susan, Neil and Staff

UPDATE 3rd April 2020

Some International Deliveries are being suspended, please contact us for Countries effected